The Coca-Cola Company Customer Logistics and Supply Chain Specialist in Atlanta, Georgia
Single point of contact for our customers across Business units (MMBU, Food Service)
Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)
Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)
Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need
Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates
Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners
Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations
Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources
Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations
Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.
Strong customer service and relationship background, strategic thinking, effective communication and business writing skills
Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills
Must have a strong sense of urgency and be empowered to make timely and informed decisions
Building collaborative relationships within POM, Supply chain/OTC organization and our external partners
Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus.
Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesis
Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines
Ability to understand overall Company objectives and manage competing project and tasks
Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision
Types of additional activities managed
Customer Order Change Request
Customer Pick Up
General Product Information
Over, short and damaged process
Transportation Method Change
Duplicate, missing, or incorrect orders
Participate on S&OE Weekly Calls
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.