Coca-Cola Company Jobs

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Job Information

The Coca-Cola Company Customer Logistics and Supply Chain Specialist in Atlanta, Georgia

Key Activities

  • Single point of contact for our customers across Business units (MMBU, Food Service)

  • Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.)

  • Partner with Product supply, Supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries)

  • Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need

  • Customer order management – Acts as liaison between external departments and customers to process order changes, communicate all order changes, track and reschedule customer orders to meet customer requested delivery dates

  • Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates

  • Proactively manage order flow, communication of all In Full issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures

  • Recognize and track trends with customer issues, evaluate and suggest process improvements for Product order management and our partners

  • Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations

  • Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources

  • Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations

  • Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.

Required Skills/Experience

  • Strong customer service and relationship background, strategic thinking, effective communication and business writing skills

  • Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills

  • Must have a strong sense of urgency and be empowered to make timely and informed decisions

  • Building collaborative relationships within POM, Supply chain/OTC organization and our external partners

  • Knowledge of the CCNA Product Supply system, Order Management and Salesforce & SAP a plus.

  • Other systems used include CRM Database, MS Office; Outlook, Word, Excel, SharePoint, Genesis

  • Ability to excel and contribute in a fast paced and changing work environment with accuracy while meeting SLA’s and deadlines

  • Ability to understand overall Company objectives and manage competing project and tasks

  • Roles within this organization include teleworking and remote working. Candidate must be able to work independently with minimal daily supervision

Types of additional activities managed

  • Expedited Orders

  • Customer Order Change Request

  • Customer Pick Up

  • Transportation Issues

  • Dock Cuts

  • Ship With

  • General Product Information

  • Plant Redirects

  • Over, short and damaged process

  • Transportation Method Change

  • Duplicate, missing, or incorrect orders

  • Participate on S&OE Weekly Calls

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.