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The Coca-Cola Company J&SK OU Public Affairs, Communications and Sustainability (PACS) Insights Lead in Tokyo, Japan

About the Role

The Coca-Cola Company is transforming its approach to global Marketing and PACS (Public Affairs, Communications and Sustainability) data intelligence. We are evolving our data research, measurement and partnerships to be more consumer-centric and enable distinct, competitively advantaged communication via insights and analytics led research protocols, methodologies and diagnostics. Modernized, integrated and scalable measurement, and thought leading partnership are at the heart of this transformation.

This role is responsible for collecting, interpreting and communicating Public Affairs, Communications, and Sustainability (PACS) metrics and partnering with J&SK leads to convert them into actionable insights, strategies and tactics. The ideal candidate will act as a conduit between our team - Marketing and PACS Data Services (MPDS) - and J&SK, building a close connection between both groups and forming a two-way channel that can be leveraged to drive business objectives. The role is critical to scaling PACS insights and tailoring them to help J&SK reach its goals.

What You'll Do for Us


  • Define J&SK -specific PACS KPIs and outline the optimal means of tracking them

  • Help quantify the success of PACS communications campaigns and initiatives

  • Design and develop visualizations to support the needs of stakeholders and partners

  • Drive the design of our corporate reputation survey and ensure key attributes and data points are accounted for within the questionnaire

  • Leverage corporate reputation, sustainability and communications data to provide strategic feedback and recommendations to J&SK leadership

  • Design and oversee ad hoc research based on topical events, campaigns or issues, collaborating with Human Insights and Marketing Analytics teams as needed

  • Communicate J&SK -specific insights with other members of the PACS Services team

  • Provide regular updates to J&SK leadership on corporate reputation and performance

  • Clearly communicate J&SK needs and requirements to the global PACS Services Data and Analytics team


  • Semi-regular corporate reputation reporting, benchmarks and recommendations

  • Ongoing internal and external communications performance

  • KPI measurement for campaigns and events

  • Media penetration reporting based on insights gleaned from Sprinklr and other sources

  • Knowledge Center training for team members, partners and bottlers

Qualifications & Requirements

  • 3+ years of experience in a Consumer Insights or Market Research role

  • Able to conceptualize frameworks and research models for communications, marketing and consumer insights problems

  • Capable of tackling structured and unstructured problems while coordinating all phases of analysis from formulation to conclusions and recommendations

  • Comfortable with large amounts of data and qualitative insights

  • Clear and confident communicator and presenter

  • Proven track record of using data to create strategic recommendations and narratives

  • Experience working in networked, cross-functional and cross-geographical teams

Nice-To-Have Experience

  • Knowledge of market research techniques

  • Experience supporting Communications or Marketing teams with insights or research

  • Coca-Cola system knowledge and understanding of the dynamics of the soft drink industry

  • Experience leveraging digital products and tools

  • Prior experience working in multiple markets

What We Can Do For You:

  • Community Involvement : The Coca-Cola Company encourages employees to get involved in their communities and offers programs and opportunities to volunteer and make a positive impact.

  • Innovation & Technology : The ability to work with an award-winning team that is on the cutting edge of innovation.

  • Exposure to World Class Leaders : Availability to global leaders that will expand your network and exposure you to emerging technologies and techniques.


Data Presentations; Corporate Reputation; Sprinklr; Data Measurement; Market Research; Microsoft Power BI; Storytelling; Client-Focused; Thought Leadership; Data Analysis

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.