The Coca-Cola Company Total Rewards Team Lead in Warsaw, Poland
Position Overview: As Total Rewards Team Lead, your role will be to lead a team of Total Rewards professionals daily who administrate and deliver a broad and comprehensive range of compensation and benefits services to Coca-Cola employees based across Europe, Eurasia and Middle East and Africa. This means supervising the operations, as well as managing a team of Analyst and Specialists who have responsibility for pre-payroll inputs, managing our compensation cycle as well as our benefits services. In this capacity you will ensure workload management, case management, forecasting, performance management, project management while helping the team manage the day-to-day operations. As a people leader, one of your key responsibilities will be to develop your team members further and prepare them for a fulfilling career within the Coca-Cola system. Additionally, you will provide operational Total Rewards support to a dedicated client group in terms of pre-payroll inputs, benefits administration, and compensation management including off-cycle and annual rewards, merit inputs and long-term compensation Function Related Activities/Key Responsibilities:
Lead the team, ensuring performance enablement objectives are in place, career development and planning takes place and there is a positive, creative team environment. Support gathering of input from Total Rewards Administration team, consolidate improvement opportunities utilizing Operational Excellence tools and translate into projects and action plans.
Manage day-to-day operations ensuring a strong focus on case management, maintaining high levels of service delivery, legal and risk compliance and issues resolution.
Ensure that the team meets service delivery key performance metrics, including execution of service level agreements (SLAs), customer satisfaction scores and defect management, managing open cases of service issues with employees, information requirements and ensuring quality of goods and services provided.
Provide Tier 2 support to employees and managers during life-cycle changes and organizational changes.
Ensure all compensation, benefits and pre-payroll job aids are updated to ensure continuity in local operations.
Manage benefits services vendor relationships; ensure all necessary information for contract renewals are provided in a timely manner in order to not interrupt services provided to associates.
Support implementation of new initiatives from an operational perspective, ensuring that local legal needs are met, and information and forms (provided by CoE ) is provided through employee portal, and hand over information about changes to Tier 1 to ensure alignment.
Interact with CoE in cases considered out of policy in order to reach appropriate resolution and ensure completion of necessary approval process or adjust program information if conditions need to be altered.
Manage forecasting, capacity and workload analysis.
Act as payroll information provider by ensuring all relevant data of employee changes is given accurately and in time.
Establish trust with constituents (government, unions, employees and managers) through proactive and consistent solution development, delivery against commitments, and honest, transparent communication.
Education Requirements: Bachelor´s or Master´s Degree in Human Resources, Social Sciences or Economics. Related Work Experience:
At least 5 years of experience in HR in a multinational, virtual shared-services environment.
1-2 years people management/team leader experience
Work experience within the compensation and benefits area for 2-3 years, i.e. experience with managing all transactions of employee life-cycle : hiring, on-boarding, promotion, demotion, salary increases, terminations; with dealing with Expatriate Management / Mobility processes; with managing employee benefits (enrollment, changes, policy/program info) and benefits management experience across a number of countries.
Track record in people and or stakeholder management with proven ability to build trust and credibility with your colleagues from within and outside of your team, and leadership drive.
Project Management experience and understanding of implementing benefits required, Lean / Six Sigma experience preferred.
English mandatory (ideally bilingual), Polish fluency preferred. Any additional European language is a plus.
Strong communication skills, in personal as well as virtual conversations.
Strong ERP systems skills, Workday, SAP HR & Finance, and MS Office skills, especially Excel.
Knowledge and use of a well-known case management tools to help deliver services.
Basic compensation merit and off-cycle rewards knowledge.
Knowledge of payroll processes, taxes, application, and delivery to be able to collaborate and coordinate with the Payroll team.
General knowledge of social taxes and labor legislation to understand and anticipate where potential issues might appear, and of local (Polish) legal environment particularly affecting working conditions.
Ability to deal with conflicting priorities.
Customer service orientation and experience in virtual training.
Excellent knowledge of problem-solving techniques, the ability to analyze information from multiple sources with the result of integrating those in the solution, as well as knowing who to include in the decision-making process in case of uncertainty
Solution-orientation, multi-tasking approach, and good level of attention to detail.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.